«FAQ» App for Salesforce - Why should you use it in 2022
Reduce Customer Support in 40%
Consumer satisfaction plays an integral role in e-commerce which is why most business owners have to make their customers’ queries a priority. But, repetitive questions from customers can be annoying and time-consuming for support teams considering the amount of work it takes to run a successful business. Having a section for frequently asked questions (FAQ) is one of the best ways to address common concerns your customers may have on your Salesforce website.
You may be wondering what search engine optimisation has to do with frequently asked questions but merchants can use FAQ’s to get on google search results. When merchants answer queries on their Salesforce website some of them might include payment and shipping related concerns which are searched by users on google. This increases the likelihood of your Salesforce website appearing in customers’ search results.
Nobody wants to spend hours figuring out how to use your Salesforce website which is why merchants are encouraged to make their website easy to navigate. The FAQ app can be used to make navigation easier for old and new customers using links to web pages that solve the customers’ problems. Apart from navigation, FAQs can also be used to increase the chances of converting prospective clients through call-to-action links embedded in the answers.
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Frequently Asked Questions
1. Singup on Smartarget (free, no credit card is needed) Sign up for free
2. Setup your own «FAQ» configuration
4. Paste the code in your Salesforce website